Privacy policy

1. PERSONAL INFORMATION WE COLLECT

We may collect personal information that you provide directly to us as well as certain information that is collected automatically when you use our Website.

Information you provide to us may include:

• Your name.
• Email address.
• Telephone or mobile phone number.
• Billing address.
• Shipping or delivery address.
• Account registration information.
• Order and purchase information.
• Information related to payments and transactions.
• Messages, requests, feedback, reviews, or other information you provide when contacting us.
• Any other information you voluntarily choose to provide.

We only ask you to provide information that is reasonably necessary for us to provide our products and services, process transactions, communicate with you, and operate our Website.

2. INFORMATION COLLECTED AUTOMATICALLY

When you access or use our Website, certain information may be collected automatically through cookies, log files, pixels, and similar technologies.

This information may include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Language and general location information.
• Pages viewed and links clicked.
• Date and time of visits.
• Referring website or source.
• Shopping activity and interaction with Website features.
• Other technical information relating to your use of the Website.

We may use this information to maintain Website functionality, understand how visitors use our services, improve performance, prevent fraud, and enhance the shopping experience.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use the personal information we collect for legitimate business and operational purposes, including to:

• Process, confirm, and fulfill your orders.
• Arrange shipping and delivery.
• Send order confirmations and delivery notifications.
• Process payments and refunds.
• Create and manage customer accounts.
• Provide customer service and respond to questions.
• Communicate with you regarding your purchases or account.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions.
• Improve our Website, products, services, and customer experience.
• Analyze Website traffic, usage patterns, and business performance.
• Send marketing or promotional communications where permitted by applicable law.
• Enforce our policies and terms.
• Comply with applicable laws, legal obligations, and regulatory requirements.

4. ORDERS AND PAYMENT INFORMATION

When you place an order, we collect information necessary to complete the transaction, including your name, billing information, shipping information, contact details, products ordered, and transaction information.

Payment information may be processed by third-party payment service providers used during checkout. These payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

5. ACCOUNT INFORMATION

If you create an account on our Website, we may collect information such as your name, email address, account credentials, order history, saved addresses, and other account-related information.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

6. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to operate our Website, remember your preferences, maintain shopping cart functionality, understand Website usage, improve performance, and provide a more convenient browsing and shopping experience.

Cookies are small data files stored on your computer, mobile device, or browser when you visit a website.

We may use cookies for purposes including:

• Keeping the Website functioning properly.
• Remembering your preferences.
• Maintaining items in your shopping cart.
• Understanding how visitors use our Website.
• Measuring Website performance.
• Improving our products and services.
• Supporting advertising and marketing activities where applicable.

Most browsers allow you to control or disable cookies through browser settings. If you disable certain cookies, some Website features may not function properly.

7. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when reasonably necessary to operate our Website, provide our products and services, complete transactions, or comply with legal obligations.

These parties may include:

• Payment processors.
• Shipping and delivery providers.
• Warehousing and fulfillment providers.
• Website hosting and technology providers.
• Customer service providers.
• Fraud prevention and security service providers.
• Analytics providers.
• Marketing and advertising service providers, where applicable.
• Professional advisers such as accountants, attorneys, or consultants.
• Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or permitted by law.

We may also disclose information in connection with a merger, acquisition, financing, sale of assets, restructuring, or other business transaction, subject to applicable legal requirements.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send you promotional emails or other communications regarding products, special offers, promotions, new arrivals, or Website updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at help@befoundlovely.com. Please note that even if you opt out of promotional communications, we may still send you non-promotional communications relating to your orders, account, transactions, or customer service requests.

9. REVIEWS, FEEDBACK, AND USER CONTENT

If you submit a product review, testimonial, comment, photograph, feedback, or other content, we may use that information to operate and improve our services and, where appropriate, display the content on our Website.

Information that you choose to make public through a review or other public feature may be visible to other Website visitors. Please avoid including sensitive personal information in publicly submitted content.

10. SOCIAL MEDIA AND THIRD-PARTY SERVICES

Our Website may include links to social media platforms, payment services, or other third-party websites and services.

When you interact with a third-party website or service, your information may be collected and processed according to that third party's own privacy policy. We do not control the privacy or security practices of third-party websites and encourage you to review their policies before providing personal information.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal, accounting, tax, or regulatory requirements. Retention periods may vary depending on the type of information and the purpose for which it is processed.

12. DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

13. INTERNATIONAL DATA TRANSFERS

Our Website may be accessed by customers in different countries, and some of our service providers may operate in jurisdictions other than the country in which you live.

As a result, your information may be transferred to, stored in, or processed in another country. Where required by applicable law, we take reasonable steps intended to provide appropriate safeguards for international transfers of personal information.

14. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of certain personal information.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format where applicable.
• Opt out of certain marketing communications.

These rights may be subject to exceptions and limitations under applicable law. To submit a privacy-related request, contact us using the information provided in the "Contact Us" section below.

15. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable state privacy laws. Depending on your state of residence and whether the relevant law applies to us, these rights may include requesting information regarding the categories of personal information collected, accessing or deleting personal information, correcting inaccurate information, or opting out of certain types of data processing.

We will process valid privacy requests in accordance with applicable law and may take reasonable steps to verify your identity before completing a request.

16. EEA, UNITED KINGDOM, AND OTHER INTERNATIONAL PRIVACY RIGHTS

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that provides similar data protection rights, applicable law may provide you with rights relating to access, correction, deletion, restriction, objection, data portability, and withdrawal of consent.

Where required, our processing of personal information will rely on an appropriate legal basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or your consent.

17. CHILDREN'S PRIVACY

Our Website is not directed to children under the age of 13, and we do not knowingly seek to collect personal information from children under 13.

If you are under the age of majority in your jurisdiction, you should use our Website only with the involvement or permission of a parent or legal guardian. If we become aware that personal information has been collected from a child in violation of applicable law, we may take reasonable steps to delete it.

18. THIRD-PARTY LINKS

Our Website may contain links to websites operated by other companies or organizations. Those websites have their own terms and privacy practices. We are not responsible for the privacy practices, security, availability, or content of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Website, services, business practices, technology, or applicable requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this page periodically.

20. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: