Shipping policy

Thank you for choosing MINDUPCMO LLC! We understand that you're looking forward to receiving your order, and we are committed to providing efficient, reliable, and transparent delivery services for our furniture, home décor, and everyday home essentials.

Please carefully review the following Shipping Policy for important information regarding order processing, estimated delivery times, shipping costs, package tracking, and other delivery-related details.

I. Order Processing Time

Business Day Definition: Business days are Monday through Friday, excluding weekends and public holidays.

Processing Time: Orders are generally processed within 24 hours after successful payment.

Processing Flow: After you successfully place your order and complete payment, our team will review the order, pick the items, conduct a quality check, and then pack and ship them.

Delays: During major promotional events, holidays, or inventory checks, processing times may be slightly extended. If a significant delay occurs, we will notify you through the website or by email.

II. Delivery Time

U.S. Orders: We aim to deliver all U.S. orders within 3 business days after the order is successfully placed and payment is confirmed.

The estimated delivery time includes both order processing and transportation time.

Please note that delivery times may occasionally be affected by circumstances beyond our control, including severe weather, carrier delays, public holidays, or other unexpected logistics issues.

III. Package Tracking

After your order is shipped, you will receive a shipping confirmation email containing a tracking number and tracking link. You can click the link to view the latest status and location of your package.

If your package has not arrived within 3 business days, please first check the latest status on the carrier's website using the tracking number.

If your tracking information has not been updated for an extended period or shows any abnormalities, please contact us immediately via our customer service email or online customer service. We will assist you in contacting the logistics company and resolving the issue.

IV. Delivery Address and Signature

Address Accuracy: Please ensure that the delivery address, postal code, and contact phone number provided when placing your order are complete and accurate. MINDUPCMO LLC is not responsible for delays, returns, or losses caused by incorrect or incomplete delivery information.

Address Changes: If you need to change your delivery address after placing your order, please contact us within one hour. Once your order has entered the processing or shipping stage, we may not be able to make any changes.

Signature Inspection: We recommend checking the outer packaging for obvious damage, compression, or moisture before accepting the package. If you notice any abnormalities, please take photos immediately and contact us as soon as possible.

V. Lost or Damaged Packages

Carrier Responsibility: If your package is lost or severely damaged during transportation due to the carrier, please contact us immediately. We may ask you to provide relevant photos or supporting information so that we can investigate the issue with the carrier.

If the package is confirmed to be lost or seriously damaged during transit, we will provide an appropriate solution, which may include a replacement shipment or refund.

Our Commitment: We will do everything reasonably possible to ensure a smooth shopping experience and actively assist you in resolving any delivery-related issues.